How InclusiVerse handles personal information

This Privacy Policy explains how InclusiVerse collects, uses, stores, and protects personal information when visitors use our public website, when customers register for the platform, and when authorised learners access training modules, analytics, and support services.

This policy applies to information processed through the website, product dashboards, customer onboarding workflows, support channels, and related operational systems used to deliver the service.

We may collect identity and contact information such as names, work email addresses, telephone numbers, company details, billing contacts, and account credentials or authentication identifiers.

We also collect service data needed to operate the platform, including organisation setup details, assigned modules, lesson progress, accessibility settings, support requests, technical logs, browser information, IP addresses, and security events.

Where customers upload documents or training content into the platform, we process that information on the customer's behalf to generate or manage learning materials.

We use personal information to provide and secure the platform, authenticate users, personalise accessibility settings, deliver training content, report on participation and completion, respond to enquiries, and maintain service continuity.

We may also use information to improve product performance, investigate misuse, comply with legal obligations, and communicate important operational, contractual, or security notices.

Where the Protection of Personal Information Act, 2013 (POPIA) applies, InclusiVerse processes personal information for legitimate business purposes, performance of a contract, compliance with legal obligations, protection of legitimate interests, or consent where required.

Customers remain responsible for ensuring they have an appropriate basis for sharing learner or employee information with InclusiVerse when we act as an operator on their behalf.

We limit access to personal information to authorised personnel, contractors, and service providers who need it to operate, maintain, secure, or support the service. This may include hosting, authentication, infrastructure, communications, analytics, and document-processing providers.

We may disclose information where required by law, to enforce our agreements, to protect rights and safety, or as part of a merger, acquisition, or business reorganisation subject to appropriate confidentiality controls.

We retain personal information only for as long as reasonably necessary to deliver the service, meet contractual obligations, maintain records, resolve disputes, and satisfy legal or compliance requirements.

We apply technical and organisational safeguards designed to protect confidentiality, integrity, and availability, including access controls, authentication controls, logging, and role-based restrictions. No system can be guaranteed completely secure, so customers should also use strong internal access controls.

Depending on applicable law, individuals may request access to personal information, correction of incomplete or inaccurate information, deletion where appropriate, objection to certain processing, or withdrawal of consent where processing relies on consent.

Requests can be submitted through the contact page or by emailing info@inclusiverse.co.za. We may need to verify identity and authority before acting on a request.

InclusiVerse uses essential cookies for login state, session continuity, security, and core site functionality. We may also use optional analytics cookies when users consent so that we can understand usage patterns and improve the service.

More detail is available in our Cookie Policy, including how to manage preferences.

Depending on our infrastructure and service providers, personal information may be processed in jurisdictions outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate contractual, organisational, or technical safeguards are in place.

Questions about this Privacy Policy, data handling practices, or privacy-related requests can be sent to info@inclusiverse.co.za. For formal POPIA-related information, please also review the POPIA compliance notice published on this site.

This page provides general operational information and does not replace customer-specific contractual terms or legal advice.